Still no feedback from Vodacom

Since Email below was send to Vodacom on 29 Apr 2025 with no feedback from then, pathetic to say the least, after the promised me they will request a device replacement now they silence

Morning Vodacom

As requested below is the information regarding the Samsung Galaxy A05 that now is sent back to Vodacom repair for the 4th time, ridiciolis.

It all started on 8 Mar 2025 when the device was booked in at Vodacom Mossel Bay, when the local technician looked at the device as because it was booked in incorrectly not as a warranty device I had to get them to understand the fact that it is a under warranty device. The Job no was ***2. It was sent to the Vodacom Advanced repair centre for the first time.

Wednesday 26 Mar 2025 I went to collect the device just to realise it wasn't working and it was sent back to Vodacom Advanced Repair centre for the 2nd time, job no ***3.

04 April 2025 I went to collect the device just to realize again like before it wasnt working, not sure what the technician at the Advanced repair centre does but fixing devices isn't part of their daily output or so it looks.

So the device was sent back again to Vodacom Advanced Repair centre for the 3rd time, job no ***7.

16 April 2025 I went again to collect the device, this time initialy the device didnt want to switch on but after few minutes it was working and I played with it a few more minutes hopefully it will now keep on working, but after 2 days it started switching off automatically and most time had difficulty in switching on again, eventually on I took it back to vodacom and it was send to the Vodacom Advanced repair centre for the 4th time job no ***2.

We have been patient for too long and I expect from Vodacom to replace this device with a new device, if you aren't sure about this I am as a client / customer protected by the Consumer Act to prevent this kind of service from Vodacom.

Attached is also the IMEI number.

Your response and positive feedback is awaited by me.

Regards