Still no Feedback from Vodacom

I sent a review on 09 Mar 2022, 15:18. Vodacom rep**** the next day saying that someone will be in touch with me. It is 15/03/2022 and no one has phoned me.

I eventually got hold of someone at pre-legal who said I owed nothing and he would send me a letter in 48 hours to say that I owe Vodacom nothing and that they would send a message to the ITC to make sure my credit record is not affected. I phoned on 09/03/2022 and I have yet to received a mail or a call back stating that all of this has been done.