still no feedback from vodacom

<p>On 12 August i took my cat in for repairs since it was on contract and had insurance on it and its still on warrenty. they told me they would get in touch with me within 24 hrs. On monday i went back they couldnt give me eny news since the lady was on lunch i asked that she must plz call me back. On wensday i went back since i was still waiting. they couldnt help me and called cellcure so that i can find out wats going on. Cell sure tells me that they cant help me since the cat was never put on insurance but an old phone was on insurance. </p> <p>On December i upgraded from a samsung s4 mini to a cat B15Q they asked me if i wanted insurance i said yes since i work in construction. The samsung was never on insurance since it was my wives phone the contract ended so i upgraded the contract to the cat phone. they never put the cat on insurance insteed they put the samsung that was 2 yrs old on the insurance.</p> <p>when i talked to cell sure to see if we can change it since it was wrong they said no since the phone is older than 31 days. i told them that the phone they insured was a 2 yr old phone how can that be. the papers was done by vodacom the guy filled it in wrong. Cell sure would have help was it a wrong number but now it was the wrong phone. so they cant help. i called vodacom try to sort it out they would have let me know and im still waiting. i launch a complaint also but still im waiting im losing busines every day with this waiting to hear who will be layable for the mess thats made on the paper work. my phone is without insurance because of paper work that was done wrong and saw a paper with a sum of R1500 to fix the phone. so who is layable for that now i was under the impresion the new phone i got the day with the insurance will cover it but now i lost the insurance cause the guy filled the papers in wrong he put the old contract i upgraded from phone on and not the new phone. how long must i keep waiting on to get it sorted and how can i get insurance now due to papers done wrong. i cant work with phone without insurance the insurance sum was between R5000-R7000 that was ment for the cat not for a R1500 phone that is over 2 yrs old. If phone get ****** or fall again i cant do enything since they ***** up paper work.</p> <p>Its a week now my phone still at shop and no anwsers. plz help. </p> <p>Am i now relayeble for their mistakes. can their mistake be fixed.</p> <p>TNX</p>