Still no Feedback for Complaint!

After my complaint on 4th September here on HP, I only received an email requesting additional information...and nothing else. There was no call or any feedback about the complaint. This is typical Vodacom customer service, and you are proving my previous complaint - Vodacom is eager to take monies, but unable (or point blankly don't care) to keep their part of the bargain. I have a negative credit status for an account I paid in full over 7 months ago, and I will not accept this incompetence.