WK
WENDY K

1 reviews | Active since Jul 2010

01 Apr 2015, 14:20

STILL NO FEEDBACK DESPITE PROMISES

REFER TO COMPLAINT DD 12 MARCH 2015 @ 13H50<br> Received a call from a call centre agent in CPT whilst I was driving to HO in Midrand.<br> Walked in and demanded to see someone - a lady and gentleman walked me to a boardroom and we chatted. I explained my problem and they agreed my complaints re billing and repairs to my existing ph are valid.<br> Gave me a loan phone and would email me to arrange a courier to collect my S5 for repairs and look into billing problem.<br> It is the 1/4/15 and my data is showing that I am over the limit....really????<br> I am still waiting for any type of feedback...<br> So not happy - maybe it is time to move my business lines and private lines to a supplier who wants our business...

0
Replies (1)
Vodacom
Vodacom's reply01 Apr 2015, 15:27
Official
Hello WENDYKOTZE,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

This matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards,
Vodacom Consumer Website Team