Still no feedback and debits still going off after 3 months of settlement

Item: Vodacom
Rating: 1
Author: Michael R

This review is linked to these 2 complaints that have up until now have not been address, no one has even phoned me back despite vodacom commenting there they will call "shortly". http://hellopeter.com/vodacom/reviews/debit-going-off-month-later-even-after-settlement-*** and http://hellopeter.com/vodacom/reviews/still-no-feedback-*** Another debit went off this month, almost double the amount??? Can someone please assist as I have phoned in again, went even ins**** without success. Spoke to Franaaz on 2016/04/30 around 10:21AM, she tried to help and said she will get back to me on 2016/05/03. Still no feedback. My ref num is: EC-04QD-1EIU1Q When is vodacom going to stop ******* debits and pay back the money from the last 2 debit orders?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 May 2016, 07:24

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Vodacom's reply04 May 2016, 07:24

Official

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Michael R's updateReviewer Update

04 May 2016, 07:27

On the previous cases, Vodacom also said in due course. It a month later and still no call. If no one calls me by end of business day today I will take it further as my money is being wrongly debited and that itself is *****!

Michael R's update04 May 2016, 07:27

Reviewer Update

Michael R's updateReviewer Update

09 May 2016, 09:49

Still no one has called me... 3 reviews later, after a month, vodacom still have not phoned as promised? Can anyone assist?

Michael R's update09 May 2016, 09:49

Reviewer Update

Still no one has called me... 3 reviews later, after a month, vodacom still have not phoned as promised? Can anyone assist?