1 reviews | Active since Sept 2011
Still no feedback after calling in twice
<p>My contract with Vodacom comes to an end in November, and I phone to cancel my contract thereafter. I first phoned on 21/09/2016 (didn't get the Indian male consultant's name). I explained that I was cancelling my contract as I came across a better offer with a different network provider. I was told that Vodacom would try to match the deal and I would hear back from them on 23/09/16. On 27/09/16 I phoned in again, as I didn't receive any feedback. This time I spoke to Tumaini who 'promised to get back tome within the hour, with either news that they would match the other network's deal or confirmation that my contract would be flagged for cancellation'. To this date I have not yet had any feedback from Vodacom. Very disappointed with the bad service and lack of follow up. Please can someone tell me what is going on with my query ASAP? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Very disappointed in the lack of service. After posting this review I did receive a call from Dominique and received a reference number for my query. Apparently after the first 2 calls there was still nothing noted on my profile. I received a notification on 30/09/2016 to say that my query has been escalated to a support specialist. On 4/10/2016 I received a notification that my query has been closed. Really??? Without any follow up with the customer or any feedback my query has been closed? Does this imply that you can't match the other network's deal and have since put a note on my profile to cancel the contract?? Very disappointed with the lack of service from the so-called 'retentions' department. I won't have to think twice about signing up with another service provider now.
Very disappointed in the lack of service. After posting this review I did receive a call from Dominique and received a reference number for my query. Apparently after the first 2 calls there was still nothing noted on my profile. I received a notification on 30/09/2016 to say that my query has been escalated to a support specialist. On 4/10/2016 I received a notification that my query has been closed. Really??? Without any follow up with the customer or any feedback my query has been closed? Does this imply that you can't match the other network's deal and have since put a note on my profile to cancel the contract?? Very disappointed with the lack of service from the so-called 'retentions' department. I won't have to think twice about signing up with another service provider now.