Still no feedback after 2 weeks

<p>I upgraded my cellphone contract early August and added on a WIFI router at Cellu City Waterfront. My monthly debit order should've been around R589 per month, and I then signed on for Deezer, taking the monthly total to R649. The first debit order (1 Sep) went off fine, but the debit order on 1 October was R843!!!! After 33minutes on the phone to Vodacom, they told me only Cellu City Waterfront can help me. They can't help me either and have been trying to follow up with Vodacom on my behalf. It's nearly 2 weeks later now and still no resolvement. Should I just cancel my monthly debit order Vodacom? Seeing that you are collecting an amount that was neither authorised nor signed for by me.</p>