Still no feedback !!!!

I went to vodacoms websites self help portal to get my phone upgraded, upgrade was due 27 November 2018, due to errors on the website I couldn't do it. Went back to do my upgrade and it moved to 29/08/2020???? What happened to my upgrade? If I have to wait another 2 years for an upgrade I will have to cancel my subscription.

"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that you were contacted and assisted.

Regards Consumer Website Team "

I was assisted and again nothing has been done delivery on my new contract was due on the 19th, I was upgraded to a new R579 with a Iphone 8. Now nobody knows what happened to my Upgrade or my new contract