Still no feedback

<p>With reference to my previous Complaint, I have received no positive feedback and instead have had further issues.</p> <p>1. I was promised by Rudzani that I will not be liable to pay the first installment as a gesture of goodwill, But my account was debited on the 13th of April. Note that my debit order date is the 27th.</p> <p>2. Rudzani now advises that only the airtime subscription will be forfeited and not the entire installment. This is outrageous as the issue is that I have not received MY DEVICE.</p> <p>3. A sim swap was done on my account WITHOUT my knowledge. This caused my bank account to be frozen just before the Easter weekend and I had no access to funds.</p> <p>4. The store, the supposed regional manager, the CEO and the complaints desk have yet to provide feedback as to why this was done without my consent and how they are going to make up for the inconvenience caused to me this weekend.</p> <p>5. I still have not received the Samsung Gear Fit2 and no feedback is given on an expected date.</p> <p> </p> <p>All my emails to the store, the Regional manager, the complaints desk and the CEO are being ignored and nobody at Vodacom is taking responsibility for the continuous errors. Nobody at Vodacom is able to take a decision and provide me with my device and write off the first installment due to their error. It's clear that they would rather inconvenience customers rather than taking action and solving problems. </p>