MR
Michael R
1 reviews | Active since May 2013
11 Apr 2016, 15:24
Still no feedback...
This complaint is linked with:<br> http://hellopeter.com/vodacom/complaints/debit-going-off-month-later-even-after-settlement-***<br> <br> No one but no one made contact with me except for vodacom commenting on the above link. No one phoned or followed up. When I call in no one is able to assist me. Can someone please explain why that debit went off incorrectly and pay that R259.24 back if it can't be explained? My account was settled LONG before the debit order went off. There was a ref number: ***. No one even phoned back or assisted me with this reference number. VERY poor service as always with vodacom!! Second complain for same issue as they just don't care or phone back.
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Replies (2)
Vodacom's replyOfficial
11 Apr 2016, 16:01Hello OorSkietKoS,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Apr 2016, 16:01
Official
Hello OorSkietKoS,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
MR
Michael R's updateReviewer Update
04 May 2016, 06:36Okay so up to now, still no one has phoned me??? Another Debit went off reported it but Vodacom simply does not get back to me.
MR
Michael R's update04 May 2016, 06:36
Reviewer Update
Okay so up to now, still no one has phoned me??? Another Debit went off reported it but Vodacom simply does not get back to me.