STILL NO FEEDBACK

I have never had such a hassle in my life. My phone line is still locked. I logged a complaint on the 19th and still no feedback. I eventually called the Call Centre and spoke to a helpful guy by the name of D(J)uke. He advise that my ref no S3-9MI3Q-QZRX1 was completed by an Olwethu Qomso and I need to call the *** to follow up what was the feedback. Unfortunately I had an exam and had to switch off my phone when I switched it on my line was locked again. Then I call the Call Centre and spoke to a Mathipa who says I need pay the amount that is outstanding then call the upgrade department then they will re-open my line. What BULL is that!!!! Their calls are recorded but no I cannot get feedback what was discussed on that call. But I need to pay.