NC
Nuno C

1 reviews | Active since Nov 2017

24 Nov 2017, 15:55

Still no ETA on S3 Frontier

For the last 4-5 weeks I have been trying to get any idea if/when Vodacom will get more stock of the watch. I find it simply shocking that a leading provider like Vodacom cannot source an ETA on a stock item for over a month. Various searches online lead to no apparent shortage of the unit so it is clearly an internal Vodacom issue. This is a piece of hardware that was release in 2016 (a year ago) so not exactly in short supply from manufacturer. Sadly this seems to be a recurring theme for Vodacom for most of 2017 with regards to the S3 frontier.

What is the point of continuing to mislead your customers and advertise deals that you have no capability of fulfilling?

Won't even get to the continued false advertising on your webpage regarding the RED plans with next day delivery that you no longer do.

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2017, 16:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

NC
Nuno C's update01 Dec 2017, 14:35
Reviewer Update
So any idea what sort of time frame 'due course' entails as it has been a week and rather unsurprisingly there has been no contact.