Still no email service

Following fax being sent to Vodacom CEO :<br> For approximately the last THREE WEEKS, I have had either only occasional or no email service at all using my Vodamail accounts. Whenever I try to access my accounts, my system responds that the pop3 and smtp servers cannot be accessed.<br> <br> I have called your help line on at least three occasions and have also posted twice on Hellopeter. The response to each of these calls was that Vodacom was aware of the problem, that your engineers are working on it, but no prognosis for a full recovery could be given.<br> <br> I understand the problem occurred following an upgrade to your systems but this is of little consolation to users.<br> <br> I must request that this matter be attended to with the utmost urgency as I cannot remain any longer without access to my emails.<br>