Still no device!!

I am extremely irritated and annoyed with your up grades department that messed up my device order ( 31-08-2017) and delivered the incorrect colour. From the onset it was a struggle to receive the device on the stipulated date (4-09-2017) as the incorrect cell number was given to Ram, I the customer had to contact Ram numerous times to get the device delivered to the correct person. After eventually receiving the device (6-09-2017) it was the incorrect colour. I immediately contacted the upgrades department and spoke to a team leader by the name of Magdalene who assured me that arrangements will be made by Monday (11-09-2017) the latest, where the incorrect device will be collected and switched at the same time with the correct colour device. Magdalene also confirmed that she requested the call recording of the upgrade and will call me Friday to provide feedback, no call received and no collection of my device. Once again I had to call in again hold on for 40 minutes again until I got to speak to Emmanuel the supervisor, as Magdalene was absent. Emmanuel said he was going to try and assist and get the device collected as soon as possible. He also confirmed that the colour I originally requested was no longer available as the consultant selected the incorrect colour in the beginning, so what was available at the time was now out of stock. I asked Emmanuel if i could go into a store and get the correct device. He said he will try and make a plan as it would take Ram 7 days to collect and it would be unfair for me to wait any longer. He than sent a request through to get the upgrade cancelled on his side however that particular department refused and communicated that device first need to be collected. At this point I told Emmanual that I had enough of this nonsense and that I will be compensated for this horrific service and inconvenience. He assured that if i decided to go into a store once the device is collected, the admin fee will be refunded and 2G will be allocated to me every month, for the contract period free of charge. This sounded great! However I was still stuck with this device and unpleasant experience. I called the upgrades department numerous times again to find out when the device would be collected, no response and Emmanuel was also not available. At this point I was fuming requested to speak to any person available. I was referred to Keketso (team leader) and explained everything to her. She immediately followed up with Ram and promised that I will be contacted shortly by a driver. I received no call and decided to contact Ram. The consultant checked on the system and requested a urgent collection of the device. He furthermore called me back to confirm that the device will be collected before 5 today. I had to take a day's leave from work to get this matter sorted which meant house bound all day long waiting!!!!!!!!!!!!!!! I also needed this device urgently for work purposes and wanted this matter to be resolved by end of business today.

I have been a loyal customer to Vodacom but this was by far the worst experience ever!!!!!!!!