Still no delivery of phone over 3 weeks later

I app**** for a Sony Xperia XZ premium which comes with a PS4 on the 18th of Dec 2017.

I received a package from Ram on 29 Dec but with no phone, only a sim card and the PS4. I have called Vodacom over 10 times since the 29th but have still not received the phone.

Vodacom has acknowledged that there was a glitch on the system (29 Dec) and said I would receive the phone on 2 Jan and would dispatch it manually.

I have repeated tried to call the online sales line but hold for an extremely long time. The after sales staff have also tried as well as a few consultants. All of which are very helpful and understanding but the answer I keep getting is that it will be dispatched manually, which is what I was told on 29 December already. Today is the 10th of Jan, 20 days since the application and 12 days since I received the incomplete parcel.

Please can you someone help here?