LW
Lize W
1 reviews | Active since Nov 2015
05 May 2016, 11:21
Still no data after six days and Vodacom confirms the problem is on there side
After six days the account section and the legal section have confirmed that our account is not in arrears and that the problem is on Vodacom's side, but still the data doesn't work. We will now contact the CEO and the Opps Director as well as our lawyers. Please phone *** about this problem.
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Replies (4)
Vodacom's replyOfficial
05 May 2016, 11:24Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply05 May 2016, 11:24
Official
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
LW
Lize W's updateReviewer Update
05 May 2016, 11:36Please phone ***
LW
Lize W's update05 May 2016, 11:36
Reviewer Update
Please phone ***
LW
Lize W's updateReviewer Update
06 May 2016, 05:59After several more calls the problem was fixed yesterday afternoon. My account was transferred to a new system and the program made a faulty entry that the account is in arrears. Vodacom gave me 500MB data free to be used in 7 days to compensate for the mistake. I wish they told us sooner what the real problem was and fixed the problem sooner. The poor communication in this situation was unacceptable.
LW
Lize W's update06 May 2016, 05:59
Reviewer Update
After several more calls the problem was fixed yesterday afternoon. My account was transferred to a new system and the program made a faulty entry that the account is in arrears. Vodacom gave me 500MB data free to be used in 7 days to compensate for the mistake. I wish they told us sooner what the real problem was and fixed the problem sooner. The poor communication in this situation was unacceptable.
LW
Lize W's updateReviewer Update
06 May 2016, 07:04Safiek Andrews of Vodacom phoned me this morning and he also re-activated the "clip" function on my cell. Thank you Safiek, now everything works again.
LW
Lize W's update06 May 2016, 07:04
Reviewer Update
Safiek Andrews of Vodacom phoned me this morning and he also re-activated the "clip" function on my cell. Thank you Safiek, now everything works again.