1 reviews | Active since Jan 2018
Still no data..........
My debit order for December 2017 was returned. Vodacom cut my service. When I realised there was a problem I took the initiative to contact vodacom (22/12/2017), and payed the account including their penalty fee for the returned debit order. I was assured that my service would be reconnected within 5 hours. My debit order for January has now gone through, but my service has still not been reconnected. Is it really fair to punish your clients with penalty fees for an honest mistake, when they take the initiative to resolve a problem? I wonder if having this contract is really worth the trouble?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
I could not reach you when I called. We regret taking note of your experience.
A request has been sent to our accounts division to have your account unlocked; please allow a few hours for processing.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
I could not reach you when I called. We regret taking note of your experience.
A request has been sent to our accounts division to have your account unlocked; please allow a few hours for processing.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,