STILL NO CUSTOMER SUPPORT

IT IS NOW 9 WEEKS AFTER FIRST REF NUMBER WAS SMS TO MY PHONE ABOUT A COMPLAINT ABOUT BILLING AFTER A UPGRADE I RECEIVED COUPLE OFF EMAILS CONFIRMING THAT THEY DEALING WITH MY PROBLEM BUT AT SAME TIME MY DEBIET ORDER STILL IN PLACE. VODACOM CALLED ME TWICE FROM A NUMBEF AND COULD NOT CALLED BACK SO IAM NOT SORTED AND BELEIVE TO UPGRADE HAS GOT CATCHES TOO IT SO MAKE SURE THAT YOU WANT TO GO THE UPGRADE WAY