Still no credit or finalisation of complaint fro May 2022.

After my initial complaints starting in May 2022, I received a reply with the promised voice recording in September 2023. Out of 8 lines, I requested 3 to be chanded, but they went ahead and made changes to all. Promises were made to rectify the account and credit the account. After much frustrations I went ahead and contacted another branch where I was assisted by the lady to move the accounts to the nearest package s that they were supposed to be on. Still no answers from the culprits in Natal, still no credits as promised. We have now almost reached 2 years with this complaint. All I can say is NEVER accept any calls from them offering better packages as even with evidence, you will never see your credits. I am so done trying to get them to sort this out. Once again, this is not the main Vodacom branch, but a specific franchise who lie and scheme to increase the staff commission pay outs as I was informed that they get paid commission when they increase your contracts.