Still no credit note for 2 and a half months without a phone after the correct amount was paid

<p>Good day</p> <p> </p> <p>We were told by Vodacom call centre on 17 November to make payment of R2010 to unblock our line. The line was never unblocked, and now, 2 months later, we still don't have use of this number. </p> <p> </p> <p>We are being billed for November and Desember at R2235 per month, but had no use of the number due to Vodacom's call centre being uninformed and giving the incorrect information,</p> <p> </p> <p>If is such a hasstle to get through to the correct people. Please listen to all the recordings since September when it all went wrong and we received a bill for R6800 where we usually pay R3352.42</p> <p> </p> <p>The people responding to my hello peter complaints are also not informed, as they saw a payment I made of R3400 at the end of September as a credit note.</p> <p> </p> <p>This is unacceptable as we are loyal customers of Vodacom since 1997.</p> <p> </p> <p>Please assist to sort this out and have the line back on ASAP.</p>