JV
Jacqueline V

1 reviews | Active since Oct 2022

31 May 2024, 05:54

Still no contract received or clarity on fup

Still no contract received. I'm searching and the majority of the information is that on a 600gb line I am meant to receive a minimum of 400gb data at 30mps. I upgraded to this line to increase the allocation. Which was downgraded to 150gb at 30mps. I will keep reporting this case untill this is fixed.

Don't try phone me Vodacom. Just fix your problem. Empty phone calls are not accepted.

0
Replies (1)
Vodacom
Vodacom's reply31 May 2024, 08:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team