JV
Jacqueline V
1 reviews | Active since Oct 2022
31 May 2024, 05:54
Still no contract received or clarity on fup
Still no contract received. I'm searching and the majority of the information is that on a 600gb line I am meant to receive a minimum of 400gb data at 30mps. I upgraded to this line to increase the allocation. Which was downgraded to 150gb at 30mps. I will keep reporting this case untill this is fixed.
Don't try phone me Vodacom. Just fix your problem. Empty phone calls are not accepted.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
31 May 2024, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 May 2024, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
