Still no contact from Vodacom fibre after months of waiting

On the 29th November 2022, Vodacom said they would deliver my router to me within 7 working days. After 7 working days without a router, I called Vodacom and they said that the router delivery ticket (SR **********19) was blank and that the woman (Ngobella) I spoke to did not add any details to the ticket so it was not actioned. Then Nosipho told me she would have to create a new ticket (SR **********98) and I would get my router in 48 hours, another lie because when I phoned Vodacom this morning they told me that the ticket was not allocated and I would have to wait another 2 working days, that was 12 days ago. What the hell is wrong with Vodacom? Do they even train their agents to do the jobs properly? If that router is not delivered today then please cancel my contract, I will go to MTN as they surely can't be worse than Vodacom.