Still no connection with vodacom LTE /FIBRE and DUD ROUTER

Their response to my initial complaint was a consultant will contact you in due course? Is that even a resolution to a complaint!!!!

I received a sms from a JULIAN, that he tried to call me and couldn't get through, which was B. S since there was no miscall on my phone,which said do factory reset.. Once again which didn't work

It's been 14 days which we have received the interim Lte, with all 14days of NO CONNECTION and of me calling vodacom DAILY and doing the damn factory reset with each consultant which does absolutely nothing.

The router (which was supposed to be for the Fibre and which hasn't been installed) only reflects the power light no wlan no internet and a ****le which constantly flashes a purple light!

13 days no connection and not once did anyone at vodacom say ok the router must b faulty as theres been daily resetting done.

Today on the other hand I spoke to a Kyle who advised that he will edit the service request stating that the router maybe be faulty.

So now it's not just the pathetic connection that's questionable but also the knowledge and efficiency of all the other consultants and technical staff besides Kyle that comes into question!!!

Once again in a total of 14days I've had to call vodacom every day and no one has Called me back? Or even sent me any communication to say we have actually investigated and found that the router is not connecting to a tower hence it needs to be replaced (which Kyle told me today)

So in conclusion Kyle so far out of everyone I've spoken to for the past 2 weeks seems to know or may have an idea of what's happening!!!

This matter COULD have been resolved after the first few attempts of factory resetting yet has been pushed through for 2 weeks.

Why can't vodacom just collect their dud router and send me a new one which actually works? OR CANCEL ALL MY CONTRACTS WITH THEM? IT CAN'T BE SO DIFFICULT

48hrs since my complaint and guess what? Still no email from a senior nor a phone call?

Would going to the ombud maybe get VODACOMS ATTENTION!!!