Still no connection after several calls, emails and escalations, no one can advise what is going on!

Took a vodacom contract on 22nd Feb 2023. SO***. Up till now, no connection. Received my router, activated on the 28th of Feb 2023. Was an existing line, just needed a new contract. Vodacom says metrofibre is the issue, metrofibre says they don't see an order for my address. Everytime I phone vodacom they give different stories. Stories vary from... Metrofibre verified and activated the line but need to change the ONT which is faulty, metrofibre needs to come to my residence and resolve. METROFIBRE says they can not activate until they get an FTTX number. Vodacom says they need proof of Residence to sort out. Provided that last week Friday already. Still no FTTX number, any reason why?

Spoke to several people and emailed many at vodacom including senior Snetemba but still no connection. Can someone investigate? Or advise how to cancel this contract? Waste of time, i should have went direct to Metrofibre!

Thanks.