EN
Eugene N

1 reviews | Active since Nov 2014

19 Jan 2017, 08:56

Still no connection

<p>After putting this review (https://www.hellopeter.com/vodacom/reviews/no-connection-14- ********** ) up on hellopeter but no one from Vodacom has phone me yet.</p> <p> </p> <p>Pathetic service, pathetic follow up.</p> <p> </p> <p>I've phoned their so called service desk ( ********** ) multiple times but they can't help me. They told me my SIM should've been connected by now but it isn't so they "escalated" it with their technical department. Can't phone their technical department to find out what's going on because they won't give me a number.</p> <p> </p> <p>I will now go to Vodacom and cancel this contract. Pathetic, pathetic, pathetic, pathetic. The worst service ever. They have a no care attitude.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2017, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,