1 reviews | Active since Jun 2016

23 Feb 2017, 23:01

still no communication

<p>I wrote a complaint yesterday. I received an email saying they would contact me. After purchasing data and airtime, I found I still have 5mb yet all my airtime was gone I don't understand how the airtime is used as data when I still have data. can someone please contact.</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Feb 2017, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update24 Feb 2017, 22:45
Reviewer Update

i got a text from vodacom today saying i they were giving me 2gigs. but i would appreciate a call to explain to me what the hell is happening