Still no change of details

We have been sending emails requesting the details to be corrected. We have complained on Hello Peter about this and got a phone call and they said it will be changed and that I must send them everything again, which I did and still nothing has been done. Johan Louw went to ClearWater Mall in hope that they might be able to help him to be told he is arrears current, 30 & 60 days but everything has been paid up to day each and every month via EFT and they say this is because they have not changed the details as per our request.<br> It hasn't helped phoning, emailing or going to see them they just don't do anything. This is not acceptable!!<br> There are three accounts to be changed!! Can someone actually help please or do we need to take this matter further?