STILL NO CANCELLAION OF A LINE AFTER 2 MONTHS NOTICE

I have cancelled a line with Vodacom before end of Feb 2020 to be effective first of March 2020 being a months notice ref number issued by Nonlhanla Shabalala ***. I received April statement cancellation was not done spoke to Shardony who advised supervisor Adrian van Zyl had instructed Nonlhanla via e-mail to call me to sort matter out only after a few hours she called and advised she is sorry for the error she will do the cancellation and reverse the amount, again she gave me a reference number ***. I am at the end of April still the cancellation isn't done spoke to Rebogile she advised she did the cancellation today and again gave me a ref no *** and advised that she will escalate mater to back office to do refund which will take 48 hours. Again I must wait to see whether cancellation has been done with a refund. I would expect Adrian van Zyl supervisor to please revert back to me with an explanation as to why Nonlhanla never did the cancellation nor the refund. Us as South Africans are experiencing very difficult financial times right now mere assistance and diligence would be expected from a large company like Vodacom staff.