Still no call from Vodacom - still waiting for my issue to be resolved ???????? Reference number S4-OIU3P-P894T

<p>19th April</p> <p>Dear Louise</p> <p>Thank you for your email.</p> <p> </p> <p>As per our telephonic interaction authentication was successful.</p> <p> </p> <p>I have confirmed that you have eleven lines on your account and no new contracts that was done in the month of April.</p> <p> </p> <p>Please note that i have transferred you through to our sales department as they are best equipped to assist you with regards to additional lines.</p> <p>Regards,<br />Busisiwe Mhlongo</p> <p>Customer Care<br />eService Team</p> <p>UPON WHICK THEY SAID I NEED TO CALL CUTOMER CARE AS THEY CANNOT ASSIST -AFTER I HAD RECEIVED THIS E-MAIL :-</p> <p>Reference Number: ********** 1<br />This email serves as a notification of an add-on line/s that has been submitted on Account Number </p> <p>Please take a moment to review your information that we have about your account and notify us if there are changes needed:<br />Name:<br />LOUISE <br />Application Date:<br />06 April 2017<br />Application Status:<br />ACCEPT<br />ID Number:<br /><br />Agent Name:<br />SUHANA-NEPAUL<br />Number of lines:<br />2</p> <p> </p> <p> </p> <p>Dear Louise</p> <p> </p> <p>We acknowledge the receipt of your email.</p> <p> </p> <p>As per our telephonic interaction .</p> <p> </p> <p>I have tried to contact the number ********** 666, however could not get through to them.</p> <p> </p> <p>I have been advised by our quality team to log a call investigation and logged a service request.</p> <p> </p> <p>Your reference number is S4-OIU3P-P894T, the investigation can take between 7 - 14 days.</p> <p> </p> <p>We sincerely apologise for any inconvenience this may have caused.</p> <p> </p> <p>Regards,<br />Marelise Carelse</p> <p>Customer Care<br />eService Team</p> <p> </p> <p>IT IS NOW 13th MAY NEARLY A MONTH LATER ???? I GET TOLD THAT CALLS ARE RECORDED SO WHY CAN I NOT GET THIS CALL ??? </p> <p> </p> <p>Good day Louise</p> <p>On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.</p> <p>This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter is currently with our Sales Management Team with reference number S4-OIU3P-P894T.</p> <p>Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.</p> <p>You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.</p> <p>Regards</p> <p>Lesley Abels<br />Vodacom Consumer Website Team</p> <p> </p> <p>This is totally unacceptable - my problem has not been resolved. I received this sms - I have no missed calls or emails from them</p> <p>Dear Valued Customer,kindly note that an investigation pertaining to your recent query for your Vodacom contract has been concluded - . We have been unsuccessful in attempting to call you. Kind Regards,the Mondo Customer Care Team. Ref Number:1237</p> <p> </p> <p>EVERYONE SAYS I'LL CALL U BACK - SORRY BUT THAT IS TOTAL BULL**** !!!!</p> <p> </p> <p>VODACOM CANNOT GET HOLD OF THEIR OWN AGENT AND NEITHER I CAN I - .Please contact ********** for further - A BIG F**** !!!!</p>