still no call from vodacom

Does vodacom not realise that simply responding to a written complaint posted on hello peter does not nullify the complain. My first complaint not followed up by vodacom was posted on 9 December 2015, followed by a complaint posted on 20 December 2015 followed by a complaint posted on 6 January 2016 and these are complaints over and above the complaints lodged to vodacom via a vodacom operator.Not surprisingly I have now been billed for something I do not have. I am still waiting for Mr Stander or whoever to give me a call and sort out this issue. Come month end I will have the debit order reversed and will NOT pay for something I don't have. Vodacoms legal team can then drag itvout for as long as they want and I will continue using my Telkom mobile. As of tomorrow I will be informing my contacts to use only my Telkom mobile number. After I have returned my debit order vodacom will obv cut the service to all 5 of my vodacom numbers and then they can proceed to drag out this problem with their legal department. So be it as I refuse to pay for something I don't have. Luckily for me I make use of more that one service provider so suck it vodacom!!!!