Still no call from anyone since Rudy's escalation: Terrible service by Vodacom.

I have still not been contacted by anyone since i spoke with Rudy. Rudy tracked the order of my phone and advised me that it read that it has left the warehouse or "on road". This is totally unacceptable. I was advised last Friday that it would take up to 3 days for the phone to get delivered to my desired address. I need to be contacted today on ********** 585. Someone must tell me of the progress of my order. The worse part is that i cannot contact Vodacom anymore due to the maximum number of times to make contact with them being reached. I had to call numerous times due to the incompetence i was encountering.