still no call back. airtime missing
1 feb I received my R350 airtime. converted R249 to a 2gb bundle. The remaining R100 dissappeared without me making a single phone call and just 1 sms. I requested a call back on 5 feb, nothing. logged a "hellopeter" complaint on 6 feb and received a response that Vodacom would contact me. No call received or any further feedback. Absolutely shocking service.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team