Still no BIS through Vodacom since 18Sept2015

1. On 18 Sept 2015 I bought a Blackberry bundle for R59 (valid till 18 Oct 2015), then I shut down the phone, removed & replaced the battery, but no BIS became activated.<br> 2. On 24 Sep 2015 I bought another Blackberry bundle for R59 (valid till 17 Nov 2015), because the previous bundle bought on 18 Sept 2015 did not activate!<br> 3. To date I have bought TWO Blackberry bundles, now supposed to be active till 17 November 2015, yet still I have no BIS.<br> 4. On 24 Sept 2015, I reported this matter to Vodacom Customer Care by EMAIL, and received an email by return on 24 sept 2015 with Vodacom reference number S3-8GC16-6DXBP.<br> 5. On 24 Sept 2015 at 21:49 Vodacom Customer Care - Allister Holland - SMS'd me with the following message, saying that my query was currently in hand with the Vodacom engineers, which has not yielded any BIS or follow up from Vodacom to date - 1st October 2015!