STILL NO BIS

I loaded BIS on my blackberry which I use for business at the beginning of January, cell no : ***. While purchasing the BIS from my cellphone it said successful and took my airtime. I rebooted my phone and still no BIS. 2 or 3 days later I tried again and purchased the BIS again, costing me another R59. Up until now, still no BIS. When I called Vodacom I was told that the first time data took my money, although I never used the internet because the phone did not work. It is now 2 weeks without BIS, 2 times R59 and still no BIS and I use this phone for business!!! Not impressed