Still no assistance from Vodacom

I wrote a review about Vodacom, after struggling for 10 months between the retail shop and Vodacom head office. I wrote the review on 13 April. I quickly got an email response from Vodacom saying a consultant will contact me. On 16 April, a consultant named Maharli phoned me, and asked me all the relevant questions about my problem. He was very positive that it was the retail store that should easily have sorted out the problem. He assured me that he will contact the shop and quickly sort it out. I got no response and contacted the shop to see if he had spoken to them. He had not. On 24 April I sent an email to Vodacom's Customer Care, stating my reference number, and asking for some follow up. I got an email back saying that the matter was transferred to TOBI, the computerized help system. I used Tobi but it could not help at all. I then sent another email on 26 April stating that Tobi is not able to solve my problem and a consultant must please contact me. Lo and behold that I received a reply email stating that the matter has again been transferred to TOBI. What am I supposed to do now. This after being a happy client since 1995.