mM
machelludick M

1 reviews | Active since Jun 2016

13 Jun 2016, 06:28

still no assistance account suspended on current invoice

<p>Vodacom rep**** to my previous review saying that they are investigating. My account is still suspended on a invoice due on the 29th of June. My line has been cut for a month. They say I am R418 in arrears but the statement show I owe R20? I dint mind pating the R20 but im not going to waste my time if they are not going to reactivate my line. I wil NEVER recommend vodacom to anyone. I wil make sure to post this and get this message as far on social media as possible. And do not think that the call centre will help you. They have horrible attitudes and lots of excuses. Are you trying to retain business or rob your clients Vodacom????</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Jun 2016, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team