Still no assistance

Hi Vodacom Team,

I'm writing to follow up on my mom's contract issue that's been ongoing since June. Despite numerous attempts to get help, we've been told that the case is being dealt with, but nothing has changed. Recently, my mom visited the Cresta branch and found out that the issue has been escalated to lawyers, and now we're being asked to pay fees or visit attorneys.

We're concerned that we've been misled about the contract termination process, and we're not getting the assistance we need. We'd appreciate it if you could look into this matter urgently and provide a clear resolution.

Could you please: - Explain why the issue was escalated to lawyers - Provide a clear plan for resolving the issue - Offer assistance to resolve the matter without further escalation

We're hoping for a prompt response and resolution to this issue. Thank you for your attention to this matter. Please contact her on ***