MM
Megan M

1 reviews | Active since Feb 2011

25 Nov 2016, 12:11

Still no assistance

<p>I upgraded on Monday (online) as apparently its quicker and easier and it's next day delivery. Which it isn't. I am still waiting to be contacted by RAM. My order number doesn't even reflect on their website. I have waited 4 days now and no one seems to be able to help me. Someone called me this morning and said that they would call me back and they still haven't. I am very disappointed in the service. I would think that a big company like Vodacom would be more professional with their online upgrades.</p>

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Replies (2)
Vodacom
Vodacom's reply25 Nov 2016, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Dec 2016, 10:24
Official

As per telephonic discussion,feedback provided.