MS
Melissa S

1 reviews | Active since Dec 2014

10 Feb 2015, 16:03

Still no antenna

I have already written one complaint about the service i am not receiving from Vodacom. After that complaint I got a very fast call from a lady named Lizette and a promise of special attention. Two months later and now 7 months after our original request I am still waiting for my antenna to be installed. I have called Lizette and/or the Vodacom call centre at least once a week but no-one can assist. On my last call with Lizette, two weeks ago, she promised to call weekly with updates and I have yet to hear from her. According to Vodacom, the field technicians cannot install the antenna because of the bad weather we are having?? Before I started this process I had 5 phone contracts with Vodacom. I am down to 3 and will be cancelling all of them as they fall due. Maybe I can get better service elsewhere?

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2015, 06:49
Official
Hello mjsbjsjms,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,