1 reviews | Active since Jul 2016
Still no answers, absolute failure to prioritise issue
<p>Still awaiting for the highly professional vodacom personel to sort out my suspended phone after they claimed i never paid. Despite having sent them prior to this many emails with proof of payment. Sent emails to ceo office, and that has helped nothing. As i write this today all i have are many ref numbers here are two EC-044D-2IQLU and EC-044X-3C4A42, and all i get told is " we apologise for the inconvenience" and i must just wait. </p> <p> </p> <p>Those who ever think of taking a vodacom contract think again, they are only after your money, they feel nothing for you as a customer, there services and customer care is all about the company making money and collecting money. Even after proof of making payments they treat your account as though you are at fault, even after being sent proof and not once like 20 times. They purely suspend my account before investigat ing....how professional!!! Thats how they handle and treat there clients.....soon i shall say good bye to this pathetic service provider, after so many years i got a good taste of what they think of there customers. </p> <p> </p> <p>Its time to place my issue on the newspapers, enough is enough.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
