1 reviews | Active since Mar 2017

22 Aug 2017, 09:17

Still no answer on Wasp service billing

Yesterday i posted that i am not getting service from Vodacom. Sad to say after 15 years i will have to take my business some where else. Vodacom does not take their customer seriously. I gave them until 12 pm yesterday to come back to me. But as usual they never did. So to be fair i will give them till 12pm today to give me an answer on my complaint. And if they do no answer me via a telephone call then i will have no option to cancel my contract and debit order. Looks like Vodacom shows no customer service when it comes to complaints from the public. Maybe they will wake up when they see i have cancelled my contract!! I am not in breach they are considering they allow WASP services to bill them and in turn bill me. I hope some one higher up in Vodacom can sort out this mess. As i am not going to lose over R5.800 that Vodacom owes me. And i will keep on posting on hellopeter until this problem is sorted out.

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Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 09:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update22 Aug 2017, 09:50
Reviewer Update
Yeah right like they were supposed to do yesterday and i heard nothing from them. I am serious i will stop my contract and my devit order TODAY unless VODACOM comes back to me with an answer and my MONEY. No more playing nice now because they VODACOM think the public is stupid.