KP
Karina P

1 reviews | Active since Nov 2015

13 Nov 2015, 11:39

STILL NO ANSWER ON THE BELOW !!!

STILL NO ANSWER ON THE BELOW !!!<br> I can not use my cell number because of this.... please assist...<br> I can still not get hold of your porting department!!!!<br> <br> I tried to port to Vodacom in September and cancelled the port. I am currently a MTN customer.<br> ever since the cancellation of the port I cannot receive any calls or sms's from VODACOM numbers.<br> I receive calls from all the other networks.<br> I have been trying since September for Vodacom to sort out my line and I am not getting any service.<br> I did phone MTN, they have sent numerous emails to Vodacom, and tried to help from their side, still no response from Vodacom.<br> I tried to phone Vodacom porting department myself but was unable to get through.<br> I phoned Vodacom customer care and they just bluntly said they cannot help as I am not a Vodacom client.<br> Obviously the fault is on Vodacom's side and I am very unhappy that I cannot receive calls from their network.<br> Please sort it out ASAP as it is over a month now !!!

0
Replies (1)
Vodacom
Vodacom's reply13 Nov 2015, 11:41
Official
Hello karinadp,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team