1 reviews | Active since May 2010
Still no answer on Friday's complaint
<p>Dont take wat is not yoursI have recently updated / upgraded my cell phone contract, from a very expensive contact to a R2##.00 contract per month due to financial difficullty. I have asked the consultant at Vodacom Various times is he sure that I will get 50 minutes talk time per month and 2GB data, and he assured me that it was a topup contract and that that will be all, should I need more talktime I need to load via the bank, recharge card etc. apart from the fact that I was without a phone on the 31st of July because nothing were working( in the process of conversion) all went well. this morning Vodacom deducted R 491.73 which is not the contact amount. I have phoned, but as usual my call were cut off. Please can I get an explantion as to why this amount were taken as the agreement stated R2##.00</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
