ES
Elmarie S

1 reviews | Active since May 2010

05 Sept 2016, 10:32

Still no answer on Friday's complaint

<p>Dont take wat is not yoursI have recently updated / upgraded my cell phone contract, from a very expensive contact to a R2##.00 contract per month due to financial difficullty. I have asked the consultant at Vodacom Various times is he sure that I will get 50 minutes talk time per month and 2GB data, and he assured me that it was a topup contract and that that will be all, should I need more talktime I need to load via the bank, recharge card etc. apart from the fact that I was without a phone on the 31st of July because nothing were working( in the process of conversion) all went well. this morning Vodacom deducted R 491.73 which is not the contact amount. I have phoned, but as usual my call were cut off. Please can I get an explantion as to why this amount were taken as the agreement stated R2##.00</p>

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 11:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team