CO
Christo O

1 reviews | Active since Dec 2013

05 May 2017, 12:10

Still no answer

<p>So a month ago I put on a review where I complained about an account dispute and oh were they quick to call me. I had a conversation with the oke that phoned me and I was told they will get back to me. Today a month later I phoned their call centre to ask what the hell is going on with my query. I got transfered 4 times and then the last person I spoke to ended my call while I was still speaking and I got transfered to the after call survey. I then went to the closest vodashop and was told I have to speak to the legal department. Tried to phone said legal department but my call keeps getting dropped. I have received bad service in my life but this is by far the worst.</p>

0
Replies (1)
Vodacom
Vodacom's reply05 May 2017, 12:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,