Still no action taken

My complaint (http://hellopeter.com/vodacom/complaints/no-joy-still-no-action-by-vodacom-***) refers<br> I upgraded 2 contracts on 5 Jan. I chose the Samsung S4 Mini LTE, which was on offer. I was informed of a backlog, with delivery in 2 weeks<br> After my upgrade was processed (reflected on my account) and after I phoned Vodacom after 2 weeks, I was informed that the phone had been discontinued<br> I feel that Vodacom cannot advertise phones that are discontinued and falsely place a consumer under the impression that a specific product will be received<br> It is unacceptable that no one at Vodacom can present me with an acceptable solution - they want me to cancel the upgrades. Why should I, as the consumer, be worse off when I have been misled to believe that I can receive a product when it is not available?<br> Nebila phoned me on 3 Feb (reference number: EC-OWYR-2IEX). She promised to call me back, but didn't<br> I have now been waiting more than a month for Vodacom to resolve the matter<br> Furthermore, Vodacom cancelled 1 upgrade without my approval<br> Please inform a Vodacom manager (who has proper authority) to contact me, this is the last attempt to resolve the issue before going to ICASA