1 reviews | Active since Feb 2017

13 Feb 2017, 19:01

Still no action or service from Vodacom

<p>I have been struggling with Vodacom for 13 days now. Every morning I have to call in to get my numbers un blocked. I have complaint to Supervisors team leaders how many times, Vodacom just doesn't get back to me. My primary number on my acoount is still locked and they say it takes 7-14 days. Why must I pay my account when this is what happens? Apperently I reached my account credit limit, wich according to Vodacom is R2800. My entire account does not go over R1600, all topup numbers? So how can I reach my cap of R2800. Probebly won't even get a responce back from them casue as long as my account is paid they don't care.....</p>

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team