Still no action on sorting out debit order

After unsuccessfully trying Vodacom's call centre (over a period of a week and dealing with numerous people) and putting a report on Hello Peter (http://hellopeter.com/vodacom/complaints/vodacom-cannot-act-on-own-sms-to-fix-debit-order-***) on 11 March. I tried contacting the misnamed customer care online. Still no action. All I have are more names and reference numbers.<br> <br> What does it take to fix a simple issue?