MP
Malan P

1 reviews | Active since Nov 2014

07 Feb 2019, 14:38

Still more lies and still no service from Vodacom Fiber

Further to my review titled Lies and more Lies but no service from Vodacom Fiber dated 2 February 2019 I must report that since my last review which was answered by Vodacom Fiber I have been repeatedly **** to again in connection with SR190 ********** 47 (Cancellation of Fiber contract). I have been told that firstly the SR number did not exist, then I was told that this was a normal cellphone cancellation process (?), then later once again told that the SR number was untraceable. On phoning for the 4th time today I got someone to admit that the SR number existed but I was informed that it was lying at the bottom of the que as nothing had been done to it since 2 February 2019. This means that I was once again repeatedly **** to in connection with the Service Request.

I hereby give Vodacom Fiber warning that I will not be held responsible for any costs incurred after 2 February 2019 as this would be the result of the Vodacom staff not doing their work (yet still receiving a full months pay)

I have advised my neighbors to avoid Vodacom Fiber and would do so to anyone who asked.

0
Replies (1)
Vodacom
Vodacom's reply07 Feb 2019, 15:41
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team