STILL MISLEADING INFO AND BAD SERVICE

I have lodged a complaint on Hello Peter on behalf of my sister on December 3rd regarding fibre and network issues. Someone got back to us and was actually very polite and promised that a technician would be coming to see her soon, said technician has not been here yet as its weekend and he will probably come out during the week. Our internet is off since last night (11 December) and is currently still off. My sister phoned Vodacom to query the problem and guess what! She was told to call Octotel as they are the fibre providers in our area. Now WHY must she phone Octotel when her contract is with VODACOM??? and WHY DO WE HAVE TO BUY DATA WHEN SHE IS PAYING VODACOM R599 WITHOUT FAIL EVERY SINGLE MONTH????and then have the nerve to to tell HER to phone Octotel , yet VODACOM GETS PAID EACH MONTH!!! IS THIS THE WAY YOU TREAT AND TAKE CARE OF YOUR CUSTOMERS??? PLEASE PLEASE PLEASE STEP UP TO THE PLATE VODACOM AND BRING YOUR GOODS YOU PROMISED TO THE TABLE !!!